Refund Policy

Cancellation and Refund Terms and Conditions:

  • Refund booking fee and or prepaid amount 100%, if cancelled 31 days or more prior to the booked date.
  • Refund booking fee and or prepaid package amount 90%, if cancelled 7 to 30 days prior to the booked date.
  • Refund booking fee and or prepaid amount 85%, if cancelled 7 or less days prior to the booked date.
  • Rescheduling permitted subject to date availability.
  • Refund only applies to funds received by Portraits R Us.
  • Portraits R Us reserves the right to cancel the booking if the booking and payment terms are not completed
  • If Portraits R Us had to cancel the appointment for reasons beyond their control (ie. death, injury, sickness, etc.), their liability shall be limited to a full refund of all money paid.
  • Gift vouchers value cannot be redeemed for cash.